Privacy Policy
At Orme Tram View, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether through our website www.ormetramview.co.uk, email, or our booking system.
1. Information We Collect
We may collect and process the following types of personal data:
Contact Information – Name, email address, phone number, and postal address
Booking Details – Dates of stay, number of guests, special requests
Payment Information – Processed securely through our third-party payment provider; we do not store full card details
Website Usage Data – IP address, browser type, and browsing activity through cookies
Communication History – Messages, emails, or reviews you send us
2. How We Use Your Information
We use your personal data to:
Process and manage bookings
Communicate important information regarding your stay
Improve our website and guest experience
Comply with legal and tax obligations
Handle inquiries, complaints, or follow-up requests
3. Legal Basis for Processing
We collect and use your data based on one or more of the following legal grounds:
Contractual necessity – To fulfill a booking contract
Legal obligation – For accounting or legal compliance
Consent – When signing up for optional marketing
Legitimate interest – To operate and improve our business
4. Sharing Your Data
We do not sell or share your data with third parties for marketing purposes. We may share your data with:
Our booking management provider
Our payment processor
Legal authorities if required to comply with the law
All service providers we use are GDPR-compliant.
5. Data Retention
We retain your information:
For as long as needed to complete your booking
For up to 6 years for accounting and legal records
Until you request deletion of your data (subject to legal retention rules)
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent (where applicable)
To exercise any of these rights, email us at hello@ormetramview.co.uk.
7. Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings.
8. Data Security
We take appropriate measures to safeguard your data using secure servers, HTTPS encryption, and access controls. However, no internet transmission is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: