Privacy Policy

At Orme Tram View, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether through our website www.ormetramview.co.uk, email, or our booking system.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information – Name, email address, phone number, and postal address

  • Booking Details – Dates of stay, number of guests, special requests

  • Payment Information – Processed securely through our third-party payment provider; we do not store full card details

  • Website Usage Data – IP address, browser type, and browsing activity through cookies

  • Communication History – Messages, emails, or reviews you send us

2. How We Use Your Information

We use your personal data to:

  • Process and manage bookings

  • Communicate important information regarding your stay

  • Improve our website and guest experience

  • Comply with legal and tax obligations

  • Handle inquiries, complaints, or follow-up requests

3. Legal Basis for Processing

We collect and use your data based on one or more of the following legal grounds:

  • Contractual necessity – To fulfill a booking contract

  • Legal obligation – For accounting or legal compliance

  • Consent – When signing up for optional marketing

  • Legitimate interest – To operate and improve our business

4. Sharing Your Data

We do not sell or share your data with third parties for marketing purposes. We may share your data with:

  • Our booking management provider

  • Our payment processor

  • Legal authorities if required to comply with the law

  • All service providers we use are GDPR-compliant.

5. Data Retention

We retain your information:

  • For as long as needed to complete your booking

  • For up to 6 years for accounting and legal records

  • Until you request deletion of your data (subject to legal retention rules)

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or incomplete data

  • Request deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent (where applicable)

  • To exercise any of these rights, email us at hello@ormetramview.co.uk.

7. Cookies

  • Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings.

8. Data Security

  • We take appropriate measures to safeguard your data using secure servers, HTTPS encryption, and access controls. However, no internet transmission is 100% secure.

9. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.

10. Changes to This Policy

  • We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

11. Contact Us

  • If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: